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Item: 775992   Model: 9780399152337
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  • Author: John G. Miller
  • Publisher: Penguin Group USA
  • Hardcover, 115 pages

Offers advice on developing solutions that avoid blame to address such issues as how to improve a situation, recognize individual contributions, and emphasize personal solutions in order to improve service, teamwork, and adaptability.

ISBN: 9780399152337

  • Author: John G. Miller
  • Publisher: Penguin Group USA
  • Hardcover, 115 pages

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