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The Service Profit Chain

Item: 772894   Model: 9780684832562
$19.89 Each

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  • Author: James L. Heskett
  • Publisher: Simon & Schuster
  • Hardcover, 301 pages

A proven model for excellence provides business leaders with practical guidelines on how to manage, market, hire, deliver services, and assess results, with detailed case studies that demonstrate how successful companies already use these principles.

ISBN: 9780684832562

  • Author: James L. Heskett
  • Publisher: Simon & Schuster
  • Hardcover, 301 pages

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